Click here
Click here
Retail Technology, Retail technology News
Click here Click here

Marks & Spencer expands collaboration IT use

Marks & Spencer expands collaboration IT use
M&S Champs Elysees
Thursday April 24 2014

Enterprise collaboration platform will support further international growth for the British multinational clothing, home and food department store retailer

Marks and Spencer (M&S) will be extending its current licensing of its enterprise collaboration platform from software provider Concrete across its international store estate in order to support its international expansion plans.
Already used to deliver a complete suite of process and content including brand and trading standards into international franchise partner head offices, Concrete will now be implemented at a store level in a growing number of M&S’s international markets. 

This wider roll out will allow the retailer to plan and task manage all operational functions at a store level, as well as track sales and footfall from one single interface.

Measuring and managing store performance 

Steve Finlan, director of international operations at Marks & Spencer, stated: “We’re delighted to roll out Concrete’s platform to more of our international stores which will allow us to better manage and measure our performance. 

“As we continue to transform M&S into a leading International, multichannel retailer, this platform ensures our customers have a consistent shopping experience wherever they shop with us around the world.”
Tristan Rogers, chief executive of Concrete, added that the extension would help M&S better manage and measure its investment in operational excellence by “connecting head office teams together, and then delivering their knowledge as a focused feed down to every store”.

Retail Technology magazine first covered the M&S's implementation of Concrete in the October 2007 issue. Contact us here to subscribe.

Tagged as: Marks & Spencer | M&S | multichannel | store | international | collaboration | performance | sales | footfall | Concrete

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. By browsing our website, you consent to our use of cookies and other tracking technologies. You can read our cookie policy here.


Your cookie preferences

Please indicate which cookies you are happy to accept. Settings will apply to your web browser on this device. You can change your preferences at any time by clicking the cookie `manage preferences` button in the cookie bar. You can read our cookie policy here.
Third party cookies used to serve you more suitable content
Tracking cookies that allow you to log into and register with this website
Close window