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Click & collect for John Lewis and CollectPlus

Click & collect for John Lewis and CollectPlus
Thursday August 21 2014

Online customers of the UK retailer can collect items at locations on the CollectPlus network

Store-based parcel service CollectPlus has completed the national roll-out of its click & collect service for John Lewis following a successful trial that began in September 2013. 

This means that every John Lewis customer in the UK who makes an online purchase of under 10kg can now collect the items from one of the 5,500 local convenience stores, newsagents, supermarkets and petrol stations in the CollectPlus network, which is set to expand to 7,500 in the current financial year.

Successful trial
The trial launched on 25th September 2013, with the service being rolled out across Scotland, Northern Ireland, Wales and the South West of England. Over 18,000 click & collect parcels handled during a seven month period. As with the trial, the service will cost £3 and purchases will typically be delivered to their store of choice the next day.

“Click & collect has become a huge part of our business and we are committed to providing our customers with the most convenient shopping experience,” said James Leeson, head of online category at John Lewis. “We’re delighted to have extended that to every corner of the country.”

Extended reach

The partnership between John Lewis and CollectPlus complements and extends the retailer’s in-store click & collect service and is deemed to be particularly useful to online shoppers who do not live near a John Lewis or Waitrose shop. 

“Today’s shoppers are not always able to wait in at home for deliveries; and for those that live in more rural areas and smaller towns, even collection from the retailer’s store can be difficult,” explained Paul Scratchley, commercial director at CollectPlus. “The roll-out of this service with John Lewis is a great example of how people in less populous areas of the country can still enjoy the same choice and convenience as those based in cities.”

Tagged as: John Lewis | CollectPlus | click & collect | UK | e-commerce | online shopping | delivery | customer service

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