Retail Technology
| Log in | Subscribe



Subscribe | Log in
Retail Technology
Subscribe

Consumers call for more AI in retail

By Retail Technology | Monday September 4 2017

A new survey by Visa has revealed that 70% of consumers believe that artificial intelligence (AI) can transform their shopping experience

The survey reveals that 67% believe it should be a priority for retailers to implement futuristic technologies such as Artificial Intelligence (AI) and Augmented Reality (AR) to enhance their in-store shopping experiences and increase convenience.

“Clearly, there is an overwhelming appetite for technologies that address the bug-bears of the physical shopping experience,” said James Pepper, technical services director, Vista Retail Support. “However, the research also reveals what could be a major blind spot for retailers, since the majority of consumers don’t feel that the requirement for technology that increases convenience is being fulfilled”.

Apps

The biggest complaints from respondents were items being out of stock, a general lack of customer service advisors present in stores and too much time spent queuing at checkouts - all areas that can be improved by existing technologies such as AI-based virtual assistants and apps that allow shoppers to pay on their smartphones instead of joining lengthy queues. 

When asked which types of retailer would benefit most from the adoption of AI and AR-based technologies, consumers’ top choices were fashion and electronics stores followed by domestic appliance stores. 

Related items

Lindex breaks through with DAM

By Retail Technology | Retail Technology

Hunter reduces chargeback rates by 90%

By Retail Technology | Retail Technology

Shpock appoints new delivery partner

By Retail Technology | Retail Technology

Marston’s orders training app

By Retail Technology | Retail Technology

KFC adds spice with AI

By Retail Technology | Retail Technology

Iper La grande i gets tech upgrade

By Retail Technology | Retail Technology

La Redoute enhances marketplace

By Retail Technology | Retail Technology

Veterans draw up post-COVID safety plan

By Retail Technology | Retail Technology

Merging success

By Retail Technology | Retail Technology

J.Crew targets better insights

By Retail Technology | Retail Technology