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Barnardo’s implements new EPoS tech

By Retail Technology | Wednesday March 14 2018

Charity Barnardo’s has rolled out new EPoS software across 51 of its stores across the UK with the rest of its outlets to follow suit throughout the year

CharityStore (powered by Cybertill) supplies EPoS systems to more than a third of charity shops in the UK and Ireland, and has rolled out the latest 'one platform' software solution with Barnardo's.

The charity, which supports the most vulnerable children, young people and families across the UK, has more than 720 stores and will now use CharityStore to sync all transactions. 

CharityStore will be used for back office reporting, customer communications and engagement and to raise Gift Aid capture, among other functions. 

Essential move

The Cloud retail system automates processes, relieving volunteers and staff of excessive administrative duties. 

Roy Clark, director of retail and trading for Barnardo’s, said: "Investing in EPoS is an essential move into the digital realm for our retail chain, giving us a vast amount of consumer insight and enabling the simplification of processes both on and off the shop floor. Starting with an initial roll-out of 51 stores, we will take our learnings and streamline our processes before continuing roll out to the rest of our estate next month. 

"Converting to the new system will save our store teams considerable time on manual tasks and will inevitably generate more income through added insight, simplification of the Gift Aid process and enhanced experience in-store. I look forward to seeing the benefits that CharityStore brings to Barnardo's." 

As part of the rollout, 24-hour support will be available online, as well as a dedicated Cybertill Account Manager, allowing them to make the most of the 'paperless' system. 

Since the initial roll-out, CharityStore has helped Barnardo's capture 11% more Gift Aid. 

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