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Fulfilment boost for Trotters

By Retail Technology | Sunday October 28 2018

Children’s clothing retailer Trotters has improved its fulfilment process by replacing legacy systems

The company has implemented additional new features from Eurostop’s suite of connected EPOS and retail solutions for its stores, head office, warehouse and website within just a few weeks.

Trotters, already an established user of EPOS touch, EPOS estate manager and e-rmis, has recently rolled out the e-mobile and Warehouse Locations modules. 

The new modules provide Trotters’ management with anytime, anywhere access to real-time sales figures from any sales channel, and have reduced the time for warehouse picking by half, which enabled the retailer to handle increased sales during the busy ‘back to school’ season.

Minimal disruption

Eurostop took a  phased approach with project management and closely examined existing business processes so as to mimimise disruption to the business, enabling Trotters to remain fully operational throughout the implementation.   

This was particularly important during the busy  ‘back to school’ season, where Trotters was able to handle replenishment to stores and fulfilment of online orders in half the time, using Eurostop’s Warehouse Picking module.
Natasha Lunney, COO at Trotters said: “The Eurostop implementation was one of the smoothest and quickest system rollouts that we have ever seen.  The experience of the Eurostop team shone through as they were able to advise on how best to streamline our processes to get the most out of the new system, and to support the business going forward.”
The Eurostop solution also provides up to the minute and accurate sales figures from all channels directly to the directors’ and managers’ mobiles, using e-mobile.  

The business insights reports afford further filtering of information, supporting fast and informed business decisions that allow Trotters to react quickly to consumer demand.

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