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John Lewis boosts delivery with new software

By Retail Technology | Thursday November 8 2018

John Lewis & Partners (JLP) has implemented new software to better manage the delivery and replenishment processes

Using Paragon’s Live Management software, the retailer is now able to share real-time delivery information across its store network.
 
Ben Farrell, head of central operations and transport at JLP, said: “Successful supply chain management in a digital world is all about visibility. By adding Paragon Live Management to our existing Paragon solution we can quickly share vital information across the Partnership. This helps us to make better use of John Lewis partners in each shop and provide a better experience for our customers.”
 
Arrival times

The Paragon Live Management module will allow the John Lewis central transport office to share up-to-date arrival times with all 51 stores nationwide. Store managers will have visibility of the exact arrival time of each delivery vehicle, ensuring the relevant stock management partners are available, increasing vehicle turnaround speed and reducing internal calls to the transport office service desk.
 
Farrell added: “As we get nearer to the peak period the ability to quickly turn around deliveries becomes even more vital. This is especially true in the week before Christmas when customers make significantly more click and collect purchases because they value the certainty that John Lewis & Partners will have their gifts ready and waiting for them to collect at their convenience. ”
 
John Lewis’ transport management team has been using Paragon’s routing and scheduling software for more than 10 years to create daily transport plans to manage their click and collect and store replenishment requirements. 


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