Parcel delivery provider Hermes is using a new communications platform to enhance its notifications service
The company has chosen to implement IMImobile’s
communications platform, IMIconnect for the project which is part of the company’s ‘Digital Futures’ programme.
IMIconnect, will now power millions of delivery notifications each month on behalf of retail customers.
Customer journeys built in IMIconnect currently include returns management; geo fencing, which provides customers with the ability to track their driver as well as ‘SafePlace’ photo.
This provides consumers with the added confidence that their parcel has arrived even if they are not at home.
Chris Ashworth, CIO of Hermes, said: “IMIconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers. We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”
IMIconnect enables Hermes
to significantly speed up the design of innovative customer journeys with its low-code, visual flow builder, out-of-the box integrations with CRM, marketing and Contact Centre systems, and multichannel messaging API’s.
The platform has also allowed Hermes to easily configure new messaging journeys in a matter of weeks and enhance the overall end to end user experience for its retail clients, its B2B ParcelShop clients and for customers who have placed an order.