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Co-op expands till-less tech trial

By Retail Technology | Wednesday July 31 2019

Convenience store chain Co-op is extending its pay-in-aisle technology trial as cash continues to fall out of favour

Shoppers in a hurry will now be able to access the easy to use app on their phones and devices in over 30 Co-op food stores across England, Scotland and Wales by late August.

While cash remains common-place in convenience stores, Co-op has seen a more than 10% decline in the popularity of notes and coins during the last two years. 

The use of contactless, cards and other payment methods now accounts for more than one in two transactions.

The Co-op has extended its pay-in-aisle trial after first unveiling the in-store technology in early 2018. The technology sits along existing payment methods – including cashiers and self-scan tills – to provide added choice, speed, ease and convenience, especially at busier times.

Integrated benefits 

The app enables customers to scan products on their own device as they walk around the store, with the cost of the shop deducted from their Apple or Google Pay account with the touch of a button. 

It also integrates the benefits of Co-op Membership – where Members receive a 5% reward on the purchase of own brand products, and the Co-op donates a further 1% to local causes.

Mark Pettigrew, director of retail support, Co-op food, said: “Technology is bringing unprecedented levels of change to retailing, with speed and ease key drivers for time-pressed consumers. We know that people adopt technology at different speeds, and while cash is here to stay it is clear that it is increasingly playing a lesser role in society.”

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