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M&S embarks on new workforce management strategy

M&S embarks on new workforce management strategy
Thursday January 9 2020

Marks & Spencer has begun a new technology-driven workforce management strategy with its more than 80,000 employees

The retailer has partnered with JDA and ecosystem partner REPL to make the combination of JDA Workforce Management and Microsoft Teams the cornerstone of the strategy.

This has enabled M&S to ensure that at each of its 700 stores it has the right colleague working the right shift at the right time. 

To simplify its in-store operations, M&S needed to combine its employee communications channels to unite employee engagement functions in one place.

“It’s absolutely critical that we have our colleagues focused on serving customers, with the right people doing the right job at the right time, ultimately improving the customer experience,” said Sacha Berendji, retail, operations and property director for M&S. “Working with JDA and key ecosystem partners, we now have a powerful, efficient, insight-driven advanced scheduling system in place that allows us to be more agile in the way we run our store operations.”

New integration

M&S is also one of the first JDA customers to leverage new integration with Microsoft Teams, so colleagues can easily connect and collaborate via desktop or mobile.

The latest version of JDA Workforce Management leverages Microsoft Azure and by opening up connectivity to Teams, colleagues can easily swap shifts, make time off requests and more.



Tagged as: M&S | apparel | food | workforce management | JDA | REPL