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COVID-19: Currys PC World delivers instore shopping experience to quarantined customers

By Retail Technology | Monday May 11 2020

Electronics retailer Currys PC World has announced a new partnership to help it bring the instore experience to customers in COVID-19 lockdown

It has teamed up with Go Instore to power the Currys PC World ShopLive experience enabling staff to work from home, serve customers remotely and support the transition of store re-openings as lockdown restrictions are lifted.

ShopLive is a video-powered retail service that connects website customers with product matched experts using immersive HD live video.

The ShopLive service also enables  Currys PC World colleagues to work safely from home during the COVID-19 crisis and assist online customers with expert advice, both from the comfort of their own homes.

Go Instore CEO Andre Hordagoda said ‘We are incredibly proud to be partnering with Currys PC World to provide happy and safe working environments for staff as well as facilitating the support their customers have come to expect from store visits, remotely. Retail is the livelihood of so many and it is not just an option to keep commerce going, but a necessity.”

 

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