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Hollywood Bowl strikes IT deal

By Retail Technology | Wednesday January 13 2021 | UPDATED 12.01.21

Bowling alley franchise Hollywood Bowl has struck a new deal for IT Help Desk support

Hollywood Bowl will be using Retail Assist’s IT Help Desk for its 60 bowling alley centres and three Putt Stars mini-golf centres across the UK.

Dave Wilson, IT director at Hollywood Bowl Group, said: “We initially managed our IT support requirements internally but, thanks to our success, we needed to find an outsourcing partner so that our internal teams can focus on business growth instead.”

Alongside help desk support, Retail Assist will also manage the relationship with Barron McCann, who will provide hardware maintenance support that delivers a nationwide 4-hour response for high priority issues, enabling the rapid repair or replacement of faulty devices. Barron McCann also provides engineering support to undertake on-site investigations into the cause of faults that cannot be diagnosed by Hollywood Bowl Group colleagues on site or remotely.