Sports and outdoor retailer XXL All Sports United has implemented an RFID solution to increase inventory accuracy for operational gains

XXL has deployed Nedap’s iD Cloud platform in all Norwegian stores and will finalise the rollout to the rest of its 89 megastores before the end of the first half of 2022. The project is implemented by Nedap partner Securitas.

Before implementing RFID, XXL had a market normal in-store inventory accuracy of 75-85%. Besides losing sales in store by not having the right items available with the subsequent negative customer experience, this also led to inefficiencies fulfilling ecommerce orders. In some cases, items had to come from multiple stores to get one order out of the door.

Espen Terland, CIO at XXL All Sports United, said: “We tried to offer omnichannel services like click & collect with other technologies. However, none of these provided us with what we really needed: a single point of truth, showing all inventory we have available. We are now close to 100% accuracy and this really builds the foundation for us to trust our stock levels, digitise our store inventory, display this online and optimise our customers’ experience by giving them the items they want, when they want them.”