Nespresso upgrades shipping and returns

Coffee maker brand Nespresso is upgrading global shipping and returns in order to enhance customer experience

Nespresso has teamed up with Metapack to implement its Delivery Manager, Delivery Options, Delivery Tracker, Delivery Intelligence and Returns Portal across its markets.

It will provide Nespresso with a global standardised suite of products as it streamlines delivery and returns operations around the world. Metapack will also remove the complexities around carrier integrations and management for Nespresso.

Through its shipping API, Metapack will manage and maintain integrations and provide Nespresso with access to its vast library of carriers and delivery services.

“Nespresso choosing to utilise Metapack’s technology across its entire global shipping and returns ecosystem, is a true testament to the strength, innovation and capabilities of the solutions that we have created,” said Bruce Fair, CRO at Metapack. “Through our platform, Nespresso will have access to the world’s largest carrier library, providing them with more choice and services, while our options, tracking, intelligence and returns solutions will significantly strengthen their customer experience capabilities and allow them to fulfil on their delivery promise. “