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Dunelm expands home delivery

By Retail Technology | Friday November 12 2021 | UPDATED 12.11.21

Homewares retailer Dunelm has signed a new logistics contract to provide increased capacity for its home delivery fulfilment

GXO will outfit Dunelm’s new facility in Stoke with innovative technology — including Cognex machine vision systems and ProGlove wireless wearable barcode scanners — and train Dunelm colleagues to use GXO’s advanced systems to pick items from inventory that have been ordered online, pack them efficiently, and hand them off to carriers for delivery.

Brett Morris, Dunelm head of parcel home delivery, said: “We looked at our outstanding growth in online sales as well as at our expectations for further growth and realised we needed to increase capacity and improve our customer proposition within home delivery operations. The agreement with GXO will help us add the capacity necessary to handle growth of our home delivery business and reduce our carbon emissions by making our deliveries more efficient.”

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