Varner updates POS
Scandinavian fashion retailer Varner has deployed Sitoo’s point of sale (POS) solution on handheld devices across its store network
By putting Sitoo’s POS directly in the hands of its staff, Varner has transformed how its team works on the shop floor with access to real-time product and customer data, including previous purchases and loyalty membership details, at their fingertips, staff can enhance CX even further with personalised offers.
This has been well received by Varner’s customers, with 93% now confident completing mobile payments anywhere in the store, while internal feedback showed rapid adoption by store staff, with 89% rating Sitoo as highly user-friendly. Over two thirds (68%) of associates now frequently use Sitoo to check product information, while 32% use it to look up customer memberships.
"The positive feedback from our stores has been incredibly encouraging,” said Henning Fladland, product manager at Varner. “Our staff adapted to the mobile POS quickly, which was crucial as the rollout occurred during a peak period. The future-proof nature of Sitoo means we can continually enhance our operations, stay ahead of industry trends and meet evolving customer expectations."
