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Underpins the IMRG Gold Standard for online retailersÂ’ home deliveries

Underpins the IMRG Gold Standard for online retailers’ home deliveries

 

Online retailers can achieve the coveted Internet Delivery Is Safe (IDIS) Gold Standard for home deliveries helped by Axida’s delivery management software.

 

The Axida HDi software will contribute substantially to enabling companies to meet the strict rules of the Standard, according to the company.

 

The Interactive Media in Retail Group (IMRG) is responsible for the IDIS Gold Standard for e-retailers. The Standard sets a benchmark for the achievement of 100 per cent first-time delivery success. It indicates those e-retailers who meet the Standard can offer exceptionally high standards of order fulfilment and home delivery.

 

With Axida HDi, online stores and their home delivery suppliers are able to offer customers the opportunity to select accurate delivery windows at point-of-sale [PoS], which increases first-time delivery success rates. The software enables rapid response to customer questions about their delivery and helps to resolve issues before they become problems. Tracking deliveries throughout the delivery cycle, operators get real-time visibility of their resources and can monitor progress. Importantly, Axida HDi enables business to control and balance service and costs.

 

Service and operational gains

 

Axida is an active member of the IMRG and is a founder sponsor of the IDIS Gold Standard. Wayne Holgate, Axida director, commented: “We are pleased to support the IDIS Gold Standard and IMRG. The Standard sets a benchmark for best practice and is a significant step forward in home delivery service. By using Axida HDi e-retailers and their home delivery suppliers can provide the best levels of service to the online shopper. In addition, there are significant environmental benefits to gain through better use of delivery fleet resources.”

 

Axida HDi software sits at the centre of an e-retailer’s home delivery operation, orchestrating the entire process from purchase to delivery to produce accurate and achievable schedules. The solution offers a range of delivery times taking into account availability of product and service, allowing the customer to select the one most convenient for them. Customers can track progress of their orders while retailers can set up prompts to call, or automatically send SMS messages, to advise customers of when deliveries will arrive.