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Market Analysis

Going digital: A new retail reality

Thursday July 11 2013

Retail communications expert Jon Stine examines why retailers cannot afford to ignore the impact of a consumer-driven digital revolution

Business change driving ERP costs sky high

Business change driving ERP costs sky high

Tuesday July 9 2013

Survey finds ERP software change issues related to business events are not resolved by more recently developed systems

Mobile increases multichannel influence

Monday July 1 2013

Consumer research indicates shoppers are permanently 'plugged into' their smartphones and 'ready to shop'

Retailers struggle to balance efficiencies with experience

Wednesday June 26 2013

Survey reveals industry at crossroads between driving operational efficiency and improving customer experience

Social media study reveals best practice

Tuesday June 18 2013

Research into how online order confirmation pages are used to increase sales and customer engagement reveals retailers are missing out

Large retailers slow to adopt omnichannel

Friday June 14 2013

New study finds lack of effective training, service and use of technology services to support omnichannel offer instore

Industry digests SAP hybris acquisition

Tuesday June 11 2013

ERP giant will take aim at IBM, Oracle and other management suites if it can effectively assimilate its new e-commerce buy

From the High Street to high tweets

Friday June 7 2013

Retail veteran and one of Mary Portas' pilot mentors, Simon Baldwin argues that shopping centres are failing to cater for, adapt to and capitalise on m-commerce growth

Gambling industry bets on mobile

Tuesday June 4 2013

M-commerce is having as profound an impact on the gaming industry as it is having on retail, while also promising to offer completely new opportunities

Supply chains fit for e-commerce growth

Friday May 31 2013

The rise of multichannel selling is also placing new demands on retail supply chains, according to supply chain specialist Markus Schmücker

Innovate or die: cautionary retail tales

Tuesday May 28 2013

Retail ICT industry watcher Adam Simon highlights recent retail business mistakes from across Europe, discussing what lessons can be learned

Reaping the benefits of online gift vouchers

Friday May 24 2013

Online payments expert Justin Fraser says online retailers like La Tasca should learn from their offline competition by offering gift vouchers, but also warns to beware the security pitfalls

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