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Articles tagged #CUSTOMER

Found 100 matching articles. Showing page 8 of 9.

#Hamleys

CASE STUDY: Hamleys slashes costs with new customer tool

Published 26.10.17 by Retail Technology
Toy retailer Hamleys boosts agent morale and sees 50% reduction in costs with new customer support tool
#Customers

The inclusive customer offer

Published 14.11.17 by Retail Technology
Joanne Turner, head of marketing at queue management specialist Tensator, on why retailers should line up to provide an inclusive customer journey
#Shop Direct

Shop Direct builds on loyalty

Published 03.04.18 by Retail Technology
Online pure-play retailer Shop Direct is doubling down on customer engagement and loyalty with a new tech partnership
#Accenture Customer Information Network

A glimpse of the future in Milan

Published 17.05.18 by Retail Technology
Andrew Busby, Retail Technology editor-at-large and founder of retail analysts Retail Reflections, reports back from the Accenture Customer Information Network (ACIN) innovation centre in Milan
#Customer service

Small retailers, big future?

Published 28.10.18 by Retail Technology
Elite retailers are using cutting edge solutions to keep customers happy, but what does the future of customer service look like for small retailers? Nikki Flanders, COO, Opus Energy, takes a look
#Black Friday

The Dark Side of Black Friday

Published 21.11.18 by Retail Technology
A good Black Friday period can make a retailer’s year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe
#Michael Kors

Michael Kors pilots new platform

Published 11.12.18 by Retail Technology
Luxury retailer Michael Kors is piloting a new platform for next generation customer engagement
#Asda

Asda fine tunes customer experience

Published 01.03.19 by Retail Technology
Supermarket Asda has selected a new in-store radio provider
#Missguided

Missguided tech to boost customer service

Published 01.05.19 by Retail Technology
Fashion retailer Missguided is looking to raise its customer service score by 20% with new customer experience software
#Chatbots

Debunking chatbot myths

Published 02.07.19 by Retail Technology
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting
#reta

Smart retail tech gains recognition – apps, self-checkout & unmanned stores

Published 18.02.20 by Retail Technology
Retail IT innovation gains European retail technology awards recognition at EuroShop 2020
#emerchantpay

Unlocking loyalty

Published 16.07.20 by Retail Technology
More than ever, customer loyalty is key to retailer success. But what do consumers really want? Emerchantpay’s Angus Burrell takes a look