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Driving increased customer experience and engagement
Date:
06.03.24
| Section:
News
The retail industry is undergoing significant transformation, driven by changes in consumer behaviour, technology, the ongoing cost-of-living crisis and the need to deliver on sustainability
ExtraMile upgrades customer service
Date:
24.01.24
| Section:
News
State-of-the-art Samsung displays will enhance customer service at ExtraMile US convenience stores through dynamic merchandising, social media content and the use of digital humans
Forever 21 enhances CX with data platform
Date:
13.06.23
| Section:
News
Fashion brand Forever 21 is deploying a new customer data platform to build long-term customer loyalty and drive revenue
DFS sitting pretty with new CX
Date:
29.07.22
| Section:
News
Furniture giant DFS has announced plans to enhance its customer experience with a new platform
Domino’s delivers automation
Date:
10.02.22
| Section:
News
Pizza takeaway chain Domino’s Pizza has completed a custom project to increase in-store automation and elevate customer experience
CX in 2022
Date:
06.01.22
| Section:
Ask The Expert
What will the big customer experience trends be in 2022? AR and personalisation will be at the fore says Paige O’Neill from Sitecore
Furniture Village transforms CX with app
Date:
07.12.21
| Section:
News
Home furnishings retailer Furniture Village has transformed its customer experience with a new clienteling app
Dreams not sleeping on customer service
Date:
08.10.21
| Section:
News
Specialist bed retailer Dreams has added new technology to enhance customer service and create a seamless experience across its service channels
Bert Frank brightens up CX
Date:
30.09.21
| Section:
News
Luxury lighting brand Bert Frank has implemented new tech to automate processes and streamline post-purchase operations
Frasers boosts Flannels CX
Date:
11.03.21
| Section:
News
Frasers Group is enhancing the customer experience at its fashion brand Flannels with new software
