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Panel considers AI impact on ecommerce

Date: 25.03.24 | Section: Events News
Ecommerce operators convened in Manchester to discuss what AI means for the future of ecommerce.

Driving increased customer experience and engagement

Date: 06.03.24 | Section: News
The retail industry is undergoing significant transformation, driven by changes in consumer behaviour, technology, the ongoing cost-of-living crisis and the need to deliver on sustainability

ExtraMile upgrades customer service

Date: 24.01.24 | Section: News
State-of-the-art Samsung displays will enhance customer service at ExtraMile US convenience stores through dynamic merchandising, social media content and the use of digital humans

Delivering peak communications for peak sales

Date: 14.11.23 | Section: Ask The Expert
Personalised post-purchase communication can transform a one-time buyer into a loyal customer, explains Rory O’Connor, Founder and CEO of Scurri

Art event leads the way with promotions

Date: 30.10.23 | Section: Ask The Expert
The Charity Art Expo shares how retailers can learn about using smart links and social media power to transform the power of their promotions

Taking a human-centric approach to customer experience

Date: 03.10.23 | Section: Ask The Expert
With focus driven away from the high street during the COVID-19 pandemic, and economic pressures forcing consumers to reconsider their spending-habits, retailers have found brand loyalty to be steadily decreasing over recent years, writes Nikki Flavell, retail client director for SAS UK & Ireland

The Home Depot launches new customer hub

Date: 30.08.23 | Section: News
US DIY chain The Home Depot has launched a New Homeowners Hub to equip the next generation of current and future first-time homeowners with valuable resources

Customer and loyalty experts explore 2022 trends

Date: 04.05.22 | Section: Ask The Expert
Customer loyalty is one of the most rapidly changing areas in customer management, with digital developments having a direct impact on companies and consumers alike

Bulevip gets closer to customer data

Date: 21.02.22 | Section: News
Spanish sporting goods store Bulevip has announced a new partnership to unify customer data

Oggi Jeans tries on customer engagement

Date: 02.02.22 | Section: News
Fashion brand Oggi Jeans has selected a new customer engagement solution as part of a technology upgrade designed to support revenue growth of 20% by the end of 2022