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AO targets customer engagement

Date: 03.07.20 | Section: News
Online electricals retailer AO.com has teamed with a new software partner to help personalise its customer experience

La Martina adds customer engagement platform

Date: 24.06.20 | Section: News
Luxury clothing brand and retailer La Martina has selected a new cloud platform to improve communication with its customers across its digital channels

McArthurGlen using new CX programme

Date: 06.03.20 | Section: News
Designer outlet owner and manager McArthurGlen has teamed with a new customer experience (CX) partner to form a new CX management programme


Halfords on the road to superior customer service

Date: 03.09.19 | Section: News
Car and bicycle parts and accessories retailer Halfords is looking to enhance its customer journey with a new tech partner

Urban Outfitters enhances global CX

Date: 21.08.19 | Section: News
Fashion retailer Urban Outfitters is adopting new technology to optimise its global customer experience (CX) programme

Sally Beauty gets CX makeover

Date: 15.07.19 | Section: News
Hair and beauty retailer Sally Beauty is implementing new customer experience (CX) software

Debunking chatbot myths

Date: 02.07.19 | Section: Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting

Techniblock sales shine with new CX software

Date: 30.05.19 | Section: News
Skincare retailer Techniblock Suncare has seen sales almost double after implementing new technology to improve customer experience

Prada Group adopts new CX software

Date: 16.05.19 | Section: News
Luxury brand and retailer Prada Group is implementing new advanced customer experience (CX) software throughout the globe

Hugo Boss tailors new customer experience

Date: 08.05.19 | Section: News
Global fashion house Hugo Boss is implementing new technology to enhance its consumer experience