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Debunking chatbot myths
Date:
02.07.19
| Section:
Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbustingCASE STUDY: M&S connects touch points to grow revenue
Date:
12.07.18
| Section:
News
Marks & Spencer (M&S) has transformed service and grown revenue by integrating every customer touchpoint
Westbridge Furniture Designs does cloud
Date:
08.09.14
| Section:
News
Upholstery manufacturer rolls out cloud-based customer service solution including voice response and web chat
Consumers expect cross-channel comms
Date:
05.05.10
| Section:
News
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications