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Taking a human-centric approach to customer experience
Date:
03.10.23
| Section:
Ask The Expert
With focus driven away from the high street during the COVID-19 pandemic, and economic pressures forcing consumers to reconsider their spending-habits, retailers have found brand loyalty to be steadily decreasing over recent years, writes Nikki Flavell, retail client director for SAS UK & Ireland
Shop Direct builds on loyalty
Date:
03.04.18
| Section:
News
Online pure-play retailer Shop Direct is doubling down on customer engagement and loyalty with a new tech partnership
Travis Perkins builds with analytics
Date:
18.07.17
| Section:
News
Builders merchant chain Travis Perkins is meeting customer demand better with new analytics software
UK consumers sign up to customer loyalty
Date:
25.09.13
| Section:
Market Analysis
TM Lewin taps into SAS business analytics
Date:
06.05.10
| Section:
News
Retailer will use new intelligence system to align operations with commercial targets
