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Researchers pioneer loyalty benchmarking study

Date: 29.10.23 | Section: News
Anonymised survey launches to establish operational and performance benchmarks for loyalty programmes globally

Survey: Retail struggling to adapt to digital era

Date: 02.11.22 | Section: News
93% of retail decision-makers say there is “vast” or “significant” room for improvement in projects that focused on bringing new digital products and/or services to market

Covid and the digitalisation of retail

Date: 06.10.20 | Section: News
While 2020 may go down in infamy as the most challenging year in retail history, a new survey by Validify reflects an industry that is ready to double down on digital transformation and tough it out for a brighter tomorrow

Survey: Majority of small retailers were not ready for GDPR

Date: 11.06.18 | Section: News
GDPR came into effect on May 25th and a new small business survey has revealed that only 31% of retailers were ready for the changes

June saw an increase in failed deliveries by UK couriers

Date: 25.07.14 | Section: News

Survey: online browsing supports the high street

Date: 23.07.14 | Section: News
Recent research has shown that customers shopping on the high street are often spurred on by the web

Survey: millenials want an omnichannel brand experience

Date: 16.07.14 | Section: News
A recent study revealed that 60% of millenials surveyed expect a consistent experience whether online, in-store or on the phone

SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

Survey: Customers frustrated by self-service technology

Date: 07.07.14 | Section: News
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK

Survey: consumers prefer brands that communicate principles

Date: 24.06.14 | Section: News
Results from a recent brand advertising survey reveal that consumers are more likely to buy from brands that communicate with purpose