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Ocado using new integrated live chat software
Date:
19.11.18
| Section:
News
Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem
Made.com partners for live chat
Date:
16.05.17
| Section:
News
Fashion retailer Made.com is implementing live chat so showroom staff can assist online customers
Consumers expect cross-channel comms
Date:
05.05.10
| Section:
News
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications