Retailer well known for its catalogue brands takes on support and development in support of multichannel expansion

Retailer well known for its catalogue brands takes on support and development in support of multichannel expansion

Freemans Grattan Holdings (FGH), the catalogue retailer behind the Freemans, Grattan, Kaleidoscope and Look Again brands, has selected Maginus as a partner for the ongoing support and development of its Microsoft Dynamics AX system.

The professional services and customer support centre team at Maginus will be providing a strong on-going support structure to the company, to help it maintain and develop its system going forward.

Industry knowledge provides differentiator

Colin Godward, project manager at FGH, said: “We had a stringent selection process in place, as we wanted to guarantee that we would select a vendor, not only with a strong understanding of Microsoft Dynamics AX and multichannel retail as a whole, but someone who understood our expectations and could work with us to help us achieve our goals. We decided on Maginus because of their professionalism in the area of Microsoft Dynamics AX and proven capabilities in the market.”

Godward continued: “Maginus has a significant local resource of high calibre staff, an excellent customer support centre, along with comprehensive knowledge of the multi channel market, which provided us with confidence that they could not only hit the ground running but help take us into a new chapter.”

FGH required a support structure that would enable it to maximise on the benefits the technology offers.

Russell Dorset, Sales and Marketing Director at integrated multichannel retail and distribution software solutions provider Maginus, added: “ We were selected from a wide pool of Microsoft Dynamics AX experts and winning this contract with such a well-established catalogue retailer underpins the strength we have in our support and professional service teams compared with our competitors.”