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Cover

The Spring 2015 cover


Boden updates PLM system

British apparel retailer selects new product management software for configurability and mobile apps

Slush Puppie migrates from Sage

UK arm of childhood iced drinks favourite replaces Sage with a single unified cloud business management suite

STUDY: Boots wins over dissatisfied customers

UK pharmacy chainís use of customer review software helps it learn itís how a company responds to negative reviews that counts

Halfords extends range with marketplace launch

UK car maintenance, cycling and touring retailer speeds introduction of new products to widen customer choice

LVMH renews comms contract

Luxury brand owner re-appoints global communications provider to connect more than 4,500 of its luxury branded locations worldwide

Consumers urge e-retailers back to basics

Research reveals that High Street retailers need to go back to basics to secure online customer loyalty

MOTO extends digital signage contract

MOTO extends digital signage contract

Motorway service area operator renews contract to provide screens and content to UK road users
Specsavers partners with epoints rewards

Specsavers partners with epoints rewards

Employee reward scheme launched to incentivise more than 17,500 staff by rewarding and recognising their success
Report sees rapid Internet of Things growth

Report sees rapid Internet of Things growth

M2M Barometer Report reveals rapid growth in ‘Internet of Things’ as retailers lead with 88% year on year increase in adoption
New Debenhams store gets safety systems

New Debenhams store gets safety systems

Specialist partner equips department store retailer’s latest location with access control and physical security systems
SuperGroup handhelds improve efficiency

SuperGroup handhelds improve efficiency

Fashion group streamlines processes across multiple channels by investing in mobile handheld devices for use throughout its supply chain
SURVEY: Loyalty rules customer engagement

SURVEY: Loyalty rules customer engagement

Research shows the loyalty scheme has become a mainstay of customer engagement in age of Big Data
STUDY: Customer content boosts Argos sales

STUDY: Customer content boosts Argos sales

1.6 million pieces of customer content improve Argos’ shopping experience and boost multichannel sales
Tesco goes live with new telematics

Tesco goes live with new telematics

Journey management system is aimed at increasing efficiency and reducing logistics costs for UK’s largest retailer