Creating a seamless omnichannel experience for consumers is essential, but what’s the secret to a successful strategy? It all comes down to leadership says Claire Stewart from Berwick Partners
The journey to social media giant Instagram becoming a fully-fledged ecommerce business has moved closer with in-app checkout
Used book retailer World of Books (WoB) has implemented new routing software to save mileage, time and cost
Brazilian DIY giant Leroy Marlin Brazil has selected new price optimisation software for implementation
Motorway service area chain Roadchef is providing employees with access to flexible income with a new wages platform
US grocer Meijer has continued to roll out its Shop & Scan mobile shopping checkout program
Hawes & Curtis deploys iPad sales app
Formal menswear and womenswear retailer Hawes & Curtis is enhancing its digital shopping experience with a new iPad app
Pets at Home turns to CX technology
Pet and pet accessories retailer Pets at Home has deployed new CX technology to enhance customer satisfaction
Moss Bros tailors analytics
Men’s fashion retailer Moss Bros is using a new analytics platform to better understand their customers
CASE STUDY: Funky Pigeon flying high
Greeting cards, gifts and stationery retailer Funky Pigeon has seen a significant upturn in efficiency after eliminating manual deployments to ensure the company continues to grow and remain competitive
Whirlpool and Nisbets turn to cloud software provider
Home appliance brand Whirlpool and multi-channel retailer and catering equipment supplier Nisbets have both turned to the same cloud software provider for improved performance
Weetabix and HiPP upgrade analytics
FMCG brands Weetabix and HiPP Organic are now using ecommerce analytics to help drive sales through retailer websites
Halfords launches digital gift card
Motoring and cycling products and services retailer Halfords has launched a new digital product that enables customers to place both physical and digital gift cards in an Apple Wallet
Mall of America selects indoor mapping platform
Mall of America (MOA) is leveraging a new indoor mapping platform to power and manage indoor maps| Ask The Expert
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