Jewellery designer and seller Boodles has implemented a new network that is enhancing customer service and security
Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem
Spirits producer Edrington-Beam Suntory (EBS) created a company-wide digital transformation centred on releasing vital data and streamlining internal efficiencies
Parcel delivery provider Hermes is using a new communications platform to enhance its notifications service
Brewing giant Carlsberg is moving full ahead with digital transformation plans by transitioning to the cloud
Arcadia Group has become one of the first fashion retailers to go live with a new payments software
Ikea welcomes new insights
Global home furnishings retailer Ikea is benefitting from new digital insights after implementing new software
M&S turns to workforce planning software
Marks & Spencer is to implement new workforce management software after a successful proof of concept
John Lewis boosts delivery with new software
John Lewis & Partners (JLP) has implemented new software to better manage the delivery and replenishment processes
Yamamay boosts insights and localisation
Italian clothing brand Yamamay has deployed new software to enhance inventory insights and optimise margins
Carluccio’s serves up digital upgrade
Italian high street restaurant Carluccio’s is expanding its digital strategy with a website relaunch
New app a good fit for Office
Fashion footwear retailer Office is working on a new app-based initiative to improve the shopping process for customers
Co-op upgrades category management
The Co-op Group (TCG) has deployed new software as part of its strategy to enhance category management at 2,500 food stores
Halfords lights up sales
Motoring and cycling retailer Halfords has completed an investment in bespoke retail displays at 401 stores| Ask The Expert
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