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Cover

The Spring 2015 cover


‘Alexander Black’ tech concept store opens in Milan

Milan store showcases technology use in physical stores to create personalised shopping experience

Pimlico Plumbers rolls out chip & PIN

Independent plumbing company switches payment to chip & PIN for added transparency and efficiency

Retailers are failing at email marketing

Many retailer marketing programmes fail to follow up on customer sign-ups

Ahrens + Sieberz boosts mobile sales by 125%

Garden centre chain achieved mobile results using new search function

Supporting new buying platforms

Delivery expert Paul Galpin examines the opportunities and challenges of Twitter’s new #buynowbutton

Young adults are prime targets, as fraud rises 25%

Annual UK fraud figures show continued threat of identity theft as young adults increasingly targeted in favour of hacking into existing accounts

Retail tech startups face £37 bn IoE opportunity

Retail tech startups face £37 bn IoE opportunity

Research by Cisco highlights huge opportunity for UK retail technology startups targeting the Internet of Everything (IoE)
Intu Properties centralises print procurement and marketing workflow

Intu Properties centralises print procurement and marketing workflow

Shopping centre manager and owner intu coordinates assets over 15 locations using resource management platform
GAME launches online marketplace

GAME launches online marketplace

Specialist UK games retailer now offers customer single hub for online access to tens of thousands of new and pre-owned games
UK retailers improve their Twitter customer service

UK retailers improve their Twitter customer service

Survey indicates that retail is lagging overall in digital customer service
Forecasting new product demand is top retail challenge

Forecasting new product demand is top retail challenge

Survey reveals that 25% of retailers have no integration between store and distribution centre replenishment
IRX: River Island on improving the online customer experience

IRX: River Island on improving the online customer experience

Helen Colclough of River Island comments on the importance of website design and usability ahead of Internet Retailing Expo
Rakuten to accept bitcoin on global marketplaces

Rakuten to accept bitcoin on global marketplaces

Bitnet payment processing platform will be integrated at first in the US, Germany and Austria
The technologies impacting retail's future

The technologies impacting retail's future

Rob Lane reports from the recent Future of Retail event about future technologies such as artificial intelligence, robots and gesture marketing