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Retail Technology, Retail technology News

Domino’s gets first slice of IT outsourcing

Friday June 17 2011

Kcom secures pizza delivery chain’s managed services contract for new storewide networking capabilities

Kcom secures pizza delivery chain’s managed services contract for new storewide networking capabilities

 

Domino’s Pizza recently signed a three-year managed services contract with Kcom as the first provider to be selected as part of a major IT outsourcing programme.

 

The programme aims to move Domino’s on to a scalable IT infrastructure supported by a select number of key partners. The deal will see Kcom provide a managed wide area network (WAN) for Domino’s Pizza Group, providing connectivity between each of their 672 stores across the UK and Ireland.

 

The new network will move Domino’s from an unmanaged legacy network to a managed modern infrastructure, which will future proof the Domino’s store network and allow it to introduce more complex applications.

 

Supporting future business growth

 

Colin Rees, Domino’s IT director, said: “We needed an infrastructure that was going to do two things; support the growth of our business now and allow for us to plan for growth in the future. Domino’s is currently doing around 36% of its business online – by 2015, we want it to be two thirds.”

 

Domino’s is looking to outsource some key components of its IT operations, so that their internal IT department can be freed up to focus on more strategic activities like finding innovative ways to further enhance online growth. Following a formal tender process, Kcom was eventually chosen as the first managed services provider.

 

Rees added: “Kcom’s wide UK network reach was definitely their strongest selling point. We are now able to tap into their rich pool of technology and solutions to create a resilient back office. We are also able to cover all of our stores with a single technology solution from one supplier.”