Responding to retailer feedback, the payment network provider increases service and collaboration with new online facility

Responding to retailer feedback, the payment network provider increases service and collaboration with new online facility

Following extensive research among its retailer users, PayPoint has launched 'MyPayPoint,' a new extranet, that it says will make it much easier for retailers to keep track of their PayPoint payments, commissions, documents and new product information.

The new system can be accessed securely over the internet and will allow retailers to check weekly statements and payments records, as well as accessing commonly used forms, Frequently Asked Questions (FAQs) and a library of bulletins and communications normally sent by post. Further functionality is planned to be added in stages.

“We spoke to lots of our retailers over the last year or so and asked them what they would like to see on an extranet,” said Mike Igoe, PayPoint retail strategy director. “This launch is the result of those consultations but is only the start of a process. We’ll be adding lots more functionality over the next few months to make sure our retailers have all the information and help they need at their fingertips.”

The payments provider said its extranet is the result of 18 months’ development and testing and all 23,000 PayPoint retailers are being invited to sign up to the site. Independent retailers with more than one site with a PayPoint terminal will be able to see all the information for all their sites using a single login and password.

Adding greater transparency and convenience

“Online statements are a clear priority for me,” said Mani Dhesi of Nisa Today’s in Glasgow. “With the unreliability of the post and paper-based financial documents easily being lost or misplaced in a busy shop, I am delighted that we now have a system that makes them available anywhere, any time I want them.

“The same principle applies to training bulletins, alerts and new product information. When they arrive at the store in the post, they can easily be misplaced or delayed when sharing the information with my staff. By having this information stored on my PC, I know exactly where to find the information I need to train my staff.”

Igoe concluded: “The new extranet is another example, along with our new ‘virtual’ PPoS [payment point-of-sale] terminal, which integrates with retailers’ own EPoS [electronic point-of-sale] systems.

“And the many new services we’ve recently introduced, including our unique SIMs direct distribution deal, terminal-based Western Union, the Collect+ parcel collection and delivery service and our new Cash Out service, show we are working hard not just to generate additional footfall and sales for our retailers, but also to improve the service we provide them, helping them to manage their businesses more efficiently.”