Extends outsourcing relationship to include applications support and speed products to market
Extends outsourcing relationship to include applications support and speed products to market
Procter & Gamble (P&G) this month outsourced application support to HP Enterprise Services power its “Always On” operating environment, enabling P&G to reach a greater number of consumers.
The applications agreement follows a recently announced infrastructure technology services agreement.
HP has supported P&G’s infrastructure and applications environments, as well as many business processes, for more than nine years.
SAP support and development
Under the terms of the new agreement, HP will be accountable for most of the critical business applications used throughout P&G’s financial and supply chain systems, including research and development, inventory management, SAP enterprise resource planning and business intelligence.
HP stated that it will integrate P&G systems – including those provided by other third-party vendors – by supporting applications, databases, servers and networks to create a more standard, reliable and transparent technology environment. As a result, P&G expects to enhance the quality and efficiency of its product supply chain, as well as its ability to be innovative, while reducing overall operating costs.
“For nine years, HP has been our trusted technology partner, consistently delivering quality services with operational excellence,” said Filippo Passerini, Procter & Gamble chief information officer and global business services group president. “We chose HP again because they have strong solutions to achieve the ‘Always On’ business operations P&G needs, which enable us to deliver higher value and efficiencies.”
Applications expertise to align processes
HP will also its global delivery capabilities for enterprise applications, as well as local expertise at P&G’s strategic locations, to deliver services to the manufacturer. HP Applications Development Services and HP Applications Management Services will be used to “enhance and align P&G’s critical business processes” in support of approximately 90% of P&G’s mission-critical applications, stated the provider.
The applications that P&G said have extensive customer, supplier, retailer, distributor and consumer touchpoints via portals, real-time integration, mobile applications and e-invoicing capabilities. For example, HP developed and manages an application that gives retail salespeople access to customers’ information prior to beauty product purchases so they can better guide purchasing decisions.
The applications agreement is designed to P&G the flexibility to use the innovative technologies and services recently awarded to HP as part of the first phase of the relationship renewal agreement. These agreements enhance capabilities and lay the foundation for future technology – such as business intelligence – that is core to finance, planning, production, shipping, and customer and consumer management.
