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Smythson upgrades IT support

Smythson upgrades IT support
Wednesday February 27 2019

Luxury leather goods retailer Smythson is now benefitting from new tailored IT support software

The company is using first-line IT support from Retail Assist which is delivering ‘in hours’ onsite desktop and store system support.

Retail Assist offers managed services and solutions to a range of retail and hospitality clients, including their multi-lingual IT Help Desk, which operates around the clock with support available 24 hours a day, 365 days a year.

Through consultation with the client, Retail Assist (RA) were able to tailor a solution to meet the specific needs of Smythson.

Customer relationship 

As part of the tendering process, Smythson spoke to RA’s other customers and found that their relationship was built on a long-term rapport, which was fundamental in its decision to choose them for IT support.

Eoin O’Connell, head of IT at Smythson, said: “We needed a hands-on approach and I’ve been impressed with the support and engagement. They know about our business.”

Tagged as: Smythson | leather | accessories | IT support | Retail Assist