McCabes goes digital

Ireland’s largest pharmacy chain McCabes Pharmacy has revealed a “transformative” digitisation drive has saved the business thousands of staff hours, protected €100,000s of stock, and improved quality and patient care

After its acquisition in 2024 by PHX Ireland, McCabes Pharmacy undertook a company-wide digitisation drive using workplace operations platform SafetyCulture – including auditing, asset and stock monitoring, customer service, internal communications and major projects. 

Moving from manual twice-a-day recording of fridge temperatures to 24/7 sensor-based monitoring has saved more than 3,000 staff hours and protected €100,000s of stock, according to McCabes Pharmacy.

Auditing and compliance also improved significantly after stores moved from separate paper- and email-based processes to one company-wide platform.

Rather than errors being manually logged in spreadsheets and reviewed annually, issues are immediately visible to managers, actions are assigned to the correct person and can be acted on in real time.

Jan Pieter Hallema, managing director at McCabes Pharmacy, said: “This has been a transformative way of working for us. Linking all our stores through one platform means we can spot trends, track resolution times, and improve our quality of service for every patient.”