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Live video booking spike at Potters Resort

By Retail Technology | Friday August 8 2014

The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance

Privately owned UK holiday village Potters Resort has reported a significant increase in bookings since it replaced a previous text-based chat service with live video assistance.

Live since April 2014, the Vee24 solution is reported to have driven a 670% increase in online bookings at the Norfolk resort. 

Personal interaction

“Potters Resort has always prided itself on its customer service and this video chat service enables us to provide the same friendly service you would get if you were to book on resort or via phone,” commented John Potter, managing director for Potters Resort. “It allows us to interact with online customers on a personal level.”

Vee24 enables Potters Resort to connect directly with customers over the web through voice, video, text and co-browsing, to make their booking experience as personalised and simple as if it was taking place in person. 

Face to face

Through the service, guests can see and speak with an experienced Potters Resort Reservation Team member and choose whether or not that agent can see them. 

Customers can speak with the reservation representative while co-browsing the site and receive hands-on help, including help in completing their booking.

To use the service, guests simply need to visit the Potters Resort website and click on the ‘chat with us online now’ button. There is nothing to download and it works on any browser. The service is available seven days a week between 9am and 8pm GMT.

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