Articles tagged #CHAT
Found 18 matching articles. Showing page 1 of 2.
#Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Customer service
UK consumers expect bricks and clicks integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#Communications
Consumers expect cross-channel comms
Published 05.05.10 by Retail Technology
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications#customer service
SURVEY: UK retail delivers poor Twitter customer service
Published 09.07.14 by Retail Technology
New research found that email was a more effective customer service channel than social media for top UK retailers#Potters Resort
Live video booking spike at Potters Resort
Published 08.08.14 by Retail Technology
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance#Customer
Golfbreaks expands to multimedia contact centre
Published 28.02.12 by Retail Technology
Customer service hits a hole-in-one thanks to full multimedia contact centre infrastructure implementation#Amazon
Amazon invests in chatbot technology
Published 22.09.16 by Retail Technology
Amazon has joined the rush to buy chatbot technology with the acquisition of artificial intelligence company Angel.ai, according to Tech Crunch#Made.com
Made.com partners for live chat
Published 16.05.17 by Retail Technology
Fashion retailer Made.com is implementing live chat so showroom staff can assist online customers#Nordstrom
Nordstrom embraces Snapchat for Anniversary Sale
Published 19.07.17 by Retail Technology
US department store Nordstrom will make particular use of Snapchat for this years annual Anniversary Sale which begins 21 July#Chatbots
Chatbots not just for customers
Published 18.04.18 by Retail Technology
Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too#World Duty Free
WeChat Pay comes to Heathrow
Published 26.10.18 by Retail Technology
World Duty Free at Heathrow airport is now offering Chinese e-wallet payment service WeChat Pay to Chinese visitors#Ocado
Ocado using new integrated live chat software
Published 19.11.18 by Retail Technology
Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem 