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Harvey Nichols extends omnichannel software deal

By Retail Technology | Friday May 24 2019

Luxury retailer Harvey Nichols has extended its deal with its omnichannel supply chain software partner

The contract renewal with Retail Assist builds upon an existing relationship with Harvey Nichols, which began in 2004, and sees the partnership develop for another three years.

Using Merret, Retail Assist’s omnichannel supply chain solution, Harvey Nichols will utilise 2nd line support, as well as 3rd line maintenance support. 

Retail Assist will also provide technical services that support Merret’s infrastructure whilst working in collaboration with a 3rd party service partner.

Customer experience 

Helping customers to shop the brand and not just the channel, Merret is designed and developed for the demands of modern retail as a complete end-to-end software solution. 

With a central stock pool and single view of stock, Merret helps retailers to improve full-price sales performance, increase profits and provide the best possible customer experience.

Richard Steward, CIO at Harvey Nichols, said: “Retail Assist understand the retail market and so having a clear support and development service in place with them strengthens our customer service proposition.”
 
 

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