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Decathlon rolls out mobile self-checkout

By Retail Technology | Wednesday May 13 2020

Sporting goods retailer Decathlon is rolling out new mobile self-checkout technology across its 81 German stores

MishiPay is already live in Decathlon Deutschland stores in Berlin (Berlin Hauptbahnhof), Munich (Munich Connect), Cologne (Marsdorf), Schwetzingen and Plochingen, with more locations being added every week.

With Decathlon Deutschland Scan & Go, customers simply scan and pay for items using their smartphone, automatically disabling the RFID security tag to leave them free to exit the store, minimising the need for contact with both humans and checkout devices, and improving levels of customer convenience.

Creating a market-leading frictionless customer experience has been a key objective for Decathlon Deutschland in recent years, and London-based MishiPay were identified as a strategic partner to bring the best of the online shopping experience to its offline stores.

COVID-19

The COVID-19 pandemic and need for social distancing measures in stores means customers have also been provided with a convenient payment option that utlilises their own smartphone instead of relying on store hardware.

Decathlon Deutschland’s Leader of Store Digitalisation, Stefan Hertkorn, said: “The solution has clear customer benefits in the face of the COVID-19 pandemic; enabling shoppers to use their own device for the entire shopping journey instead of needing to touch store hardware, and eliminating the need to wait at a checkout.”

 

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