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Articles tagged #CALL CENTRE

Found 7 matching articles.

#Survey

Survey: consumers distrust call centre security

Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns
#Survey

New survey finds 70% of Brits abandon online carts

Published 10.07.13 by Retail Technology
The latest in our series of ‘Ask the Expert’ articles explores why new research has found online basket abandonment remains high
#Survey

SURVEY: Call centre fraud prevention found lacking

Published 20.09.13 by Retail Technology
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security
#Glossybox

Glossybox optimises global customer service

Published 12.02.14 by Retail Technology
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US
#Lacoste

Lacoste selects order management system

Published 23.04.14 by Retail Technology
Global fashion brand will use software manage international omnichannel retail operation to boost conversion, loyalty and the lifetime value of its customers
#Monsoon

E-commerce deal takes Monsoon Accessorize global

Published 16.12.11 by Retail Technology
Fashion retailer selects hybris for international multichannel roll out
#PCI DSS

‘Toxic legacy call recordings’ pose risk

Published 02.07.13 by Retail Technology
Over a billion call recordings containing payment card details put UK retailers at risk of breaching PCI DSS regulations