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Articles tagged #SURVEY

Found 44 matching articles. Showing page 1 of 4.

#Survey

Survey: consumers distrust call centre security

Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns
#Customer

Poor service loses UK e-retail £20bn

Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses
#Delivery

SURVEY: 21% of retailers’ deliveries fail

Published 29.04.13 by Retail Technology
Industry poll reveals each delivery or appointment failure costs £151, while 43% say ‘lack of notification about delays’ are a problem
#Fujitsu

SURVEY: Store will remain customer hub

Published 24.05.13 by Retail Technology
Pan-European retailer survey finds bricks and mortar will retain its strategic importance as the central touchpoint for engaging with ‘connected customers’
#Retail

Are retailers prepared for the age of the individual?

Published 29.05.13 by Retail Technology
Given the unprecedented pace of change in the global marketplace, retail IT expert Sarah Taylor discusses how retailers need to adapt to individual customer demands to survive
#Fujitsu

Retailers struggle to balance efficiencies with experience

Published 26.06.13 by Retail Technology
Survey reveals industry at crossroads between driving operational efficiency and improving customer experience
#Survey

Mobile increases multichannel influence

Published 01.07.13 by Retail Technology
Consumer research indicates shoppers are permanently 'plugged into' their smartphones and 'ready to shop'
#Survey

Business change driving ERP costs sky high

Published 09.07.13 by Retail Technology
Survey finds ERP software change issues related to business events are not resolved by more recently developed systems
#Digital

Going digital: A new retail reality

Published 11.07.13 by Retail Technology
Retail communications expert Jon Stine examines why retailers cannot afford to ignore the impact of a consumer-driven digital revolution
#Survey

New survey finds 70% of Brits abandon online carts

Published 10.07.13 by Retail Technology
The latest in our series of ‘Ask the Expert’ articles explores why new research has found online basket abandonment remains high
#Survey

Big data analytics add value find surveys

Published 17.07.13 by Retail Technology
Two retailer and consumer product manufacturers studies from around world suggest analytics positively improve stock price
#Survey

Nearly 50% of retailers may flee High Street

Published 25.07.13 by Retail Technology
The lure of cheaper out-of-town premises is attractive to half of UK retailers, being better suited to multichannel models