Articles tagged #CONTACT
Found 34 matching articles. Showing page 1 of 3.
#NFC
Will NFC become the m-commerce standard?
Published 17.04.13 by Retail Technology
With NFC-enabled phones set to exceed 500 million by 2014, the Retail Technology homepage poll asked signage expert Mark Bartlett if he is betting the comms technology will become standard #Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Bristan
STUDY: Bristan updates customer contact
Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy#Contact
Contact centres hold service key
Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment#Customer service
UK consumers expect ‘bricks and clicks’ integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#Marks & Spencer
Marks & Spencer reports on contactless roll-out
Published 13.05.13 by Retail Technology
Multichannel retailer completes mobile store payment technology deployment to become Visa’s number one UK contactless retailer#Samsung
Galaxy S4 enables NFC payments
Published 20.05.13 by Retail Technology
Samsung latest smartphone launch is a harbinger of things to come, according to retail revenue and business assurance expert, Ana Cunha#Contactless
Analyst spurs contactless hype debate
Published 12.07.10 by Retail Technology
New analysis casts doubt over the viability and uptake of wireless, contactless payments, but the payments industry begs to differ#Lidl
Lidl launches contactless across UK estate
Published 23.08.13 by Retail Technology
High Street grocer reveals 600-store roll out as provider's contactless transactions break four million barrier for first time#Google
Google launches new version of Wallet app
Published 17.09.13 by Retail Technology
Banking on apps integration to grow m-commerce ecosystem with loyalty programme and cards integration via Android operating system and with existing e-commerce sites#Mobile
Mobile IT strategies: be careful what you wish for
Published 09.10.13 by Retail Technology
Industry expert Graham Opie discusses how retailers' mobile IT strategy and execution stacks up compared to other industries for enhancing business efficiency as well as customer propositions#Mobile
Mobile money failing UK consumers and merchants
Published 02.10.13 by Retail Technology
New research finds just 10% of smartphone users have made an instore mobile payment while even fewer merchants can accept mobile payments