Articles tagged #SURVEY
Found 45 matching articles. Showing page 1 of 4.
#Survey
Survey: consumers distrust call centre security
Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns#Customer
Poor service loses UK e-retail £20bn
Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses#Delivery
SURVEY: 21% of retailers deliveries fail
Published 29.04.13 by Retail Technology
Industry poll reveals each delivery or appointment failure costs £151, while 43% say lack of notification about delays are a problem#Fujitsu
SURVEY: Store will remain customer hub
Published 24.05.13 by Retail Technology
Pan-European retailer survey finds bricks and mortar will retain its strategic importance as the central touchpoint for engaging with connected customers#Retail
Are retailers prepared for the age of the individual?
Published 29.05.13 by Retail Technology
Given the unprecedented pace of change in the global marketplace, retail IT expert Sarah Taylor discusses how retailers need to adapt to individual customer demands to survive
#Fujitsu
Retailers struggle to balance efficiencies with experience
Published 26.06.13 by Retail Technology
Survey reveals industry at crossroads between driving operational efficiency and improving customer experience#Survey
Mobile increases multichannel influence
Published 01.07.13 by Retail Technology
Consumer research indicates shoppers are permanently 'plugged into' their smartphones and 'ready to shop'#Survey
Business change driving ERP costs sky high
Published 09.07.13 by Retail Technology
Survey finds ERP software change issues related to business events are not resolved by more recently developed systems#Digital
Going digital: A new retail reality
Published 11.07.13 by Retail Technology
Retail communications expert Jon Stine examines why retailers cannot afford to ignore the impact of a consumer-driven digital revolution #Survey
New survey finds 70% of Brits abandon online carts
Published 10.07.13 by Retail Technology
The latest in our series of Ask the Expert articles explores why new research has found online basket abandonment remains high#Survey
Big data analytics add value find surveys
Published 17.07.13 by Retail Technology
Two retailer and consumer product manufacturers studies from around world suggest analytics positively improve stock price#Survey
Nearly 50% of retailers may flee High Street
Published 25.07.13 by Retail Technology
The lure of cheaper out-of-town premises is attractive to half of UK retailers, being better suited to multichannel models