Articles tagged #US
Found 461 matching articles. Showing page 2 of 39.
#Contact
Contact centres hold service key
Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment#Webb-Morgan
Store retailers drive customer experience focus
Published 16.04.13 by Retail Technology
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator#Eco
Retailers to share eco-tech know
Published 16.04.13 by Retail Technology
Eco Technology Show seminar and conference programmes attract industry leaders to present best-practice strategic insight, including Kingfisher and IKEA UK#Customer
Poor service loses UK e-retail £20bn
Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses#Customer service
UK consumers expect bricks and clicks integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#Wi-Fi
UK stores fail to offer free Wi-Fi
Published 19.04.13 by Retail Technology
A new survey has found, despite a number of retail and hospitality companies taking the lead, the majority of major UK retailers do not offer free instore Wi-Fi#Transactis
E-retailers ignore false lost goods claims
Published 22.04.13 by Retail Technology
New research finds most online retailers see fraud associated with goods lost in transit as threat but dont have strategy to deal with problem#North Face
The North Face offers experiential rewards
Published 23.04.13 by Retail Technology
VIPeak aims to give outdoor clothing brands customers rewards beyond the shopping experience to increase levels of engagement and insight #Security
Retail remains big cyber-crime target
Published 25.04.13 by Retail Technology
Latest global data breach research suggests both small and large retail and hospitality operators could do still more to strengthen defences against loss and privacy infringements#Mulberry
Mulberry bags supply chain IT for business growth
Published 13.04.10 by Retail Technology
Luxury UK brand improves efficiency and supports business growth with new systems in IT-enabled warehouse #Delivery
SURVEY: 21% of retailers deliveries fail
Published 29.04.13 by Retail Technology
Industry poll reveals each delivery or appointment failure costs £151, while 43% say lack of notification about delays are a problem#Richer Sounds
Richer Sounds enriches online customer experience
Published 26.04.13 by Retail Technology
Multichannel retailer updates customer experience offered online using web analytics information to refine proposition and boost satisfaction and sales