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Ask The Expert

Connected commerce

Connected commerce

Tuesday June 19 2018

With connected shoppers demanding ever more connected experiences in store, how can retailers optimise physical encounters with consumers? Digitally-empowered store associates are the answer says Tania Oakey, marketing director (retail) at Cegid


Technology is the key

Technology is the key

Wednesday June 6 2018

Reducing the cost to serve through driving operational efficiency while also encouraging innovation is a difficult balancing act for retailers. But Zynstra CEO Nick East says retail technology is the key


The new retail reality

The new retail reality

Thursday May 31 2018

How far can augmented reality go in terms of retail? Jean-Denis Garo, from Mitel, thinks its time to prepare for the augmented sales person


Talking sales

Talking sales

Tuesday May 15 2018

The rise of voice technology has been rapid but what effect will it have on the retail industry? Quill CEO Ed Bussey looks at the potential impact of ‘conversational commerce’


GDPR: this year’s Millennium Bug?

Tuesday April 24 2018

Should GDPR be a major concern to retailers? Is it the new Millennium Bug? Ketan Patel, CIO at tcc global, cuts through the scaremongering and explains why it’s a great opportunity for retailers


Chatbots – not just for customers

Wednesday April 18 2018

Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too


When AI and IoT meets FMCG

Wednesday April 11 2018

AI and the Internet of Things are clearly influencing retail as a whole, but what effect can it have on FMCG in particular? Alison Martin, marketing and communications director at Kantar Worldpanel, provides the answers


Catching the on-the-go consumer

Friday April 6 2018

Winning over the on-the-go consumer is crucial to modern retail, but how do you do it? Data is the key according to Smriti Kataria, director of research and marketing for Near


The Age of Assistance

Tuesday April 3 2018

Google UK's Martijn Bertisen explains how businesses can stay ahead in retail's digital age as we enter the ‘Age of Assistance’


Why retailers can stick with apps

Thursday March 29 2018

Paul Barnes, territory director Northern Europe and Middle East for App Annie, explains why he believes apps bind the digital and in-store experience


Shop till you drop(ship)

Wednesday March 21 2018

It may be nothing new and have a somewhat chequered past, but, if executed correctly, dropshipping can be a life saver for retailers struggling to meet the demands of the ‘Amazon effect’, says Virtualstock chief customer officer Carolyne Turnbull


Amazon Go: Retail Revolution or Simple Evolution?

Friday March 16 2018

Rob Griffiths, division manager at BMc Equip, looks at Amazon Go’s checkout-free grocery store, and asks whether it’s really the start of a revolution, or a simple show of Amazon’s financial pull