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Ask The Expert

Connecting with the iGeneration

Connecting with the iGeneration

Friday August 18 2017

While retailers are focussing on millennials are they missing out on reaching the increasingly crucial always connected iGeneration? Taptica strategic partnership lead Amit Dar thinks so and reveals how to reach them


Time to experiment

Time to experiment

Thursday August 17 2017

Are retailers playing it too safe in the modern age? Marie Despringhere at Optimizely says experimentation is essential to boost revenue


The customer experience blueprint

The customer experience blueprint

Wednesday August 9 2017

In today’s digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSage’s John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations


Selling security

Selling security

Tuesday August 1 2017

Modern retailers are more a risk than ever from hackers and security breaches due to the immense flow of customer data into organisations. Derek O’Carroll, CEO of Brightpearl, discusses the risks and staying safe


Prime movers

Tuesday July 25 2017

Hot off another big Prime Day, ICLP general manager Jason De Winne looks at how Amazon uses their latest consumer technology to build a deeper bond with customers


Putting the AI in retail

Wednesday July 5 2017

We hear a lot about AI and retail but just how much potential does it have to change industry? Matthew Robertson, Co-CEO of NetDespatch, takes a look


Happy birthday iPhone

Tuesday July 4 2017

The iPhone is a decade old but what has been its true effect on consumers and what may the future hold? Matthew Knight, head of strategic innovation at media agency Carat, provides some answers


Getting personal with big data

Wednesday June 28 2017

James Blake, CEO at Hello Soda, on why personalisation through big data is now essential to retail success


The ecommerce minefield

Friday May 19 2017

Redesigning ecommerce is a tricky business to get right but what are the major pitfalls to avoid? Giles Colbourne, CEO of cxpartners, takes us the through the major fails for retailers to avoid


Making that connection

Wednesday May 10 2017

Connectivity is essential to the modern retail environment but how do you maximise it? Steve Martin, VP and MD of consulting and analytics Europe at Acxiom, addresses the vital area


The Human Factor

Thursday April 13 2017

Retail tech success depends on your human operating system, argues eCommera director of consulting Annabel Thorburn


Tech on trend

Wednesday March 22 2017

The global Fashion Weeks have been in full swing but what key retail tech trends are emerging from them? Martin McNulty, CEO at Forward3D, sees social media as the catalyst for change