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Ask The Expert

Chatbots – not just for customers

Chatbots – not just for customers

Wednesday April 18 2018

Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too


When AI and IoT meets FMCG

When AI and IoT meets FMCG

Wednesday April 11 2018

AI and the Internet of Things are clearly influencing retail as a whole, but what effect can it have on FMCG in particular? Alison Martin, marketing and communications director at Kantar Worldpanel, provides the answers


Catching the on-the-go consumer

Catching the on-the-go consumer

Friday April 6 2018

Winning over the on-the-go consumer is crucial to modern retail, but how do you do it? Data is the key according to Smriti Kataria, director of research and marketing for Near


The Age of Assistance

The Age of Assistance

Tuesday April 3 2018

Google UK's Martijn Bertisen explains how businesses can stay ahead in retail's digital age as we enter the ‘Age of Assistance’


Why retailers can stick with apps

Thursday March 29 2018

Paul Barnes, territory director Northern Europe and Middle East for App Annie, explains why he believes apps bind the digital and in-store experience


Shop till you drop(ship)

Wednesday March 21 2018

It may be nothing new and have a somewhat chequered past, but, if executed correctly, dropshipping can be a life saver for retailers struggling to meet the demands of the ‘Amazon effect’, says Virtualstock chief customer officer Carolyne Turnbull


Amazon Go: Retail Revolution or Simple Evolution?

Friday March 16 2018

Rob Griffiths, division manager at BMc Equip, looks at Amazon Go’s checkout-free grocery store, and asks whether it’s really the start of a revolution, or a simple show of Amazon’s financial pull


Warehousing on-demand saves KFC

Monday February 26 2018

The KFC logistics nightmare brought the takeaway giant to a literal standstill but gave an online warehousing marketplace the chance to prove its worth. Stowga CEO Charlie Pool explains all


The customer comes first

Tuesday February 20 2018

While 2018 is gearing up to be THE year of technology in retail, Stuart Parker, category director for Retail Marketing, urges retailers not to forget the customer experience


The age of online ID

Friday February 16 2018

With more products being added to the list of age-restricted items, what will enforcing online age verification mean for retailers? Alastair Graham, CEO of AgeChecked, explains


Analytics and retail: a match made in heaven

Wednesday February 14 2018

Paul Winsor, from Qlik, and Rachel Lund, head of insight and analytics at British Retail Consortium, explain how the real romance on Valentine’s Day is between retail and analytics


Clicks to save bricks in 2018

Thursday January 25 2018

Is 2018 the year that retailers still not making the most of mobile have to finally come up to scratch? Judopay CEO Ryan Farley thinks so