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Ocado using new integrated live chat software

Date: 19.11.18 | Section: News
Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem

Making AI deliver

Date: 06.07.18 | Section: Ask The Expert
How do retailers make sure artificial intelligence delivers real worth? By being harder on themselves and their technology suppliers argues Valter Andersson, technical solutions manager at Nosto

Connected commerce

Date: 19.06.18 | Section: Ask The Expert
With connected shoppers demanding ever more connected experiences in store, how can retailers optimise physical encounters with consumers? Digitally-empowered store associates are the answer says Tania Oakey, marketing director (retail) at Cegid

MyOptique sees bright future with new platform

Date: 09.05.18 | Section: News

Paul Smith looking good with new retail software

Date: 02.05.18 | Section: News
British fashion brand Paul Smith is looking to enhance customer understanding and improve performance reporting with new retail software

Gumtree sticks with CRM

Date: 31.05.17 | Section: News
Classified sales platform Gumtree has announced a significant investment in its customer relationship management (CRM) strategy

CarShop provides ‘wholistic’ car buying experience

Date: 08.09.14 | Section: News
Car supermarket group deploys retail solution for tracking and managing end-to-end customer journey

Ted Baker launches e-commerce site in the U.S.

Date: 01.08.14 | Section: News
The fashion brand is extending its e-commerce initiative to the United States following the success of its initial European online drive

Carrefour makes its marketing more effective

Date: 18.07.14 | Section: News
The advertising arm of the Carrefour group has consolidated data from disparate sources to focus its ad investment

Retailers set to boost technology spend, report reveals

Date: 07.04.14 | Section: News
The UK's top 60 retailers look set to spend more on technology in the coming year, with web and mobile sites and new IT systems top of their three priorities