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Sally Beauty gets CX makeover

Date: 15.07.19 | Section: News
Hair and beauty retailer Sally Beauty is implementing new customer experience (CX) software

Debunking chatbot myths

Date: 02.07.19 | Section: Ask The Expert
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting

Techniblock sales shine with new CX software

Date: 30.05.19 | Section: News
Skincare retailer Techniblock Suncare has seen sales almost double after implementing new technology to improve customer experience

Prada Group adopts new CX software

Date: 16.05.19 | Section: News
Luxury brand and retailer Prada Group is implementing new advanced customer experience (CX) software throughout the globe

Hugo Boss tailors new customer experience

Date: 08.05.19 | Section: News
Global fashion house Hugo Boss is implementing new technology to enhance its consumer experience

Missguided tech to boost customer service

Date: 01.05.19 | Section: News
Fashion retailer Missguided is looking to raise its customer service score by 20% with new customer experience software

Pets at Home turns to CX technology

Date: 13.03.19 | Section: News
Pet and pet accessories retailer Pets at Home has deployed new CX technology to enhance customer satisfaction

Walgreens gets personal with new software

Date: 09.01.19 | Section: News
US drugstore chain Walgreens is looking to create a more enhanced and personal customer experience with new software

CASE STUDY: Fortnum & Mason stays relevant with feedback

Date: 12.09.18 | Section: News
Luxury retailer Fortnum & Mason has significantly improved their customer experience through guest feedback

Five Guys cooks up better insights

Date: 31.07.18 | Section: News
Premium burger chain Five Guys is enhancing its customer experience with new insight software