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Benchmark finds March e-retail sales up 8%

Date: 15.04.14 | Section: News
Quarterly growth matches annual forecast and sustains strongest first quarter performance since 2011, while monthly sales also build on last month

February online sales favour pureplays

Date: 17.03.14 | Section: News
Wet weather appears to drive shoppers online as UK online retail sales go from strength to strength, with the latest Index up 18% year-on-year

Mobile and e-commerce satisfaction gap widens

Date: 29.01.14 | Section: News
Latest customer satisfaction survey results reveal widening gap between retail e-commerce sites and their mobile counterparts as traditional site user experiences disappoint

Record Christmas tops record online sales year

Date: 16.01.14 | Section: News
Online retail sales up 18% year-on-year in December and 16% for the year, with mobile growth marking 2013 the 'year of the mobile' according to latest Index figures

2013 online customer experience index released

Date: 20.12.13 | Section: News

Online sustains October sales growth

Date: 14.11.13 | Section: News
Online sales see continued growth in the run up to Christmas with sales up 15% year-on-year and record conversion rates as the highest since November 2012

E-retail reaches mobile tipping point

Date: 24.09.13 | Section: News
Latest Index figures confirm shift in consumer behaviour as online sales via desktop flatline and sales via mobile devices now account for all online growth

2012 e-customer satisfaction ranking released

Date: 21.12.12 | Section: News

Mobile creates ‘second screen’ browsers

Date: 05.11.12 | Section: News
Research has found four in five smartphone and tablet owners use their devices to visit retail websites while watching television

E-commerce Index records solid growth

Date: 19.07.12 | Section: News
Weather and sporting events push June online sales up 13% on 2011, but down on last month