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Debenhams Click & Collect to go nationwide

Date: 29.08.18 | Section: News
Department store Debenhams is going ahead with a full rollout of Click & Collect across its 165 UK stores

CASE STUDY: Smyths Toys creates new level of in-store execution

Date: 27.11.17 | Section: News
Smyths Toys realises significant annual savings and a consistent customer experience with new software

Supply chain technology: the key to online order fulfilment

Date: 25.08.14 | Section: Market Analysis
Retail strategy expert Lee Gill examines the challenges posed by the rise of online shopping and the convergence of the digital and physical supply chains

Click & collect for John Lewis and CollectPlus

Date: 21.08.14 | Section: News
Online customers of the UK retailer can collect items at locations on the CollectPlus network

Modern retailing and omnichannel challenge

Date: 14.08.14 | Section: Cover Stories
Retailers must fight harder than ever for competitive advantage and customer loyalty. This requires a fundamental strategic shift in thinking supported by strong technology enablement reports Alison Ebbage

Waitrose trials automated grocery click & collect

Date: 12.08.14 | Section: News
Grocery chain expands click & collect offering this Autumn with trials of automated, temperature-controlled lockers

eBay and Argos extend ‘click & collect’ partnership

Date: 17.07.14 | Section: News
The partnership was announced last Autumn and has expanded from 50 to 80,000 eBay sellers

Location analysis experts examine future of High Street

Date: 25.04.14 | Section: News

2014: The year of innovative customer service

Date: 21.03.14 | Section: Market Analysis
Business and IT process automation expert Neil Kinson reflects upon how retailers can improve their customer service to achieve a competitive edge in 2014

A third of online sales now made via mobile devices

Date: 03.03.14 | Section: News
M-commerce now accounts for half of traffic and is particularly strong in the apparel sector according to the latest UK e-retail benchmark