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Westbridge Furniture Designs does cloud
Date:
08.09.14
| Section:
News
Upholstery manufacturer rolls out cloud-based customer service solution including voice response and web chat
STUDY: Helly Hansen updates communications
Date:
17.12.13
| Section:
News
Looking to find a new way of communicating led the clothing brand to adopt an interactive contact centre for Lync to drive its wholesale customer service journey
Contact centres hold service key
Date:
10.04.13
| Section:
Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
Virgin Atlantic adopts PCI contact centre software
Date:
20.03.13
| Section:
News
International airline strengthens payment security with patented voice system for card security data compliance in its global contact centres
Play.com brings contact centre back to UK
Date:
03.09.12
| Section:
News
Rakuten improves customer service of UK e-commerce acquisition with local approach
