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Westbridge Furniture Designs does cloud

Date: 08.09.14 | Section: News
Upholstery manufacturer rolls out cloud-based customer service solution including voice response and web chat

STUDY: Helly Hansen updates communications

Date: 17.12.13 | Section: News
Looking to find a new way of communicating led the clothing brand to adopt an interactive contact centre for Lync to drive its wholesale customer service journey

Contact centres hold service key

Date: 10.04.13 | Section: Ask The Expert
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment

Virgin Atlantic adopts PCI contact centre software

Date: 20.03.13 | Section: News
International airline strengthens payment security with patented voice system for card security data compliance in its global contact centres

Play.com brings contact centre back to UK

Date: 03.09.12 | Section: News
Rakuten improves customer service of UK e-commerce acquisition with local approach