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B&Q pilots ‘kinetic’ email campaign

Date: 24.07.14 | Section: News
The home improvement giant hopes to boost customer engagement on emails through more immersive mobile user experiences

SURVEY: UK retail delivers poor Twitter customer service

Date: 09.07.14 | Section: News
New research found that email was a more effective customer service channel than social media for top UK retailers

SMEs unhappy with web presence but fail to invest

Date: 15.04.14 | Section: News
Research undertaken at a recent business event reveals some contradictory attitudes to online marketing among small to midsized enterprises

ACHICA embraces personalisation technology

Date: 07.04.14 | Section: News
Global luxury members-only online retailer selects new personalisation software to focus on customer retention and product discovery

John Lewis and Waitrose move to cloud with Google

Date: 04.04.14 | Section: News
Partnership retailer adopts cloud collaboration tools to digitally transform business, improve the customer journey and save running costs

Asos enhances delivery services

Date: 03.03.14 | Section: News
Online fashion giant works with fulfilment partner to use communications and tracking technologies to offer customers more flexible delivery options

La Redoute achieves near-perfect inbox placement

Date: 27.02.14 | Section: News
French-based retailer significantly improves customer engagement and marketing campaign performance by working with email intelligence platform provider

Funding fights rise of mobile app attacks

Date: 26.02.14 | Section: News

Retail IT provides giant leap for Menkind

Date: 25.02.14 | Section: News
Specialist gifting retailer adopts new store management system to increase administrative efficiency, collaboration and information gathering

Tesco.com investigates data leak

Date: 14.02.14 | Section: News
Supermarket giant says it is investigating how a list of customer logins and passwords were posted online yesterday, leading expert to question online retail defences