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Ocado using new integrated live chat software

Date: 19.11.18 | Section: News
Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem

Made.com partners for live chat

Date: 16.05.17 | Section: News
Fashion retailer Made.com is implementing live chat so showroom staff can assist online customers

Consumers expect cross-channel comms

Date: 05.05.10 | Section: News
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications