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Five Guys makes tasty payments upgrade

Burger chain Five Guys has implemented an innovative multichannel payment system for international and multichannel growth

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New software delivers for Otto

Multichannel German brands retailer Otto has shortened delivery times and improved customer satisfaction with new replenishment software

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From the barcode to the Internet of Things

Simon Walker examines the evolution of the supply chain over the last 40 years

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Charles Tyrwhitt upgrades IT platform for expansion

The British menswear brand is investing in ERP technology built around Microsoft Dynamics for Retail to support its multichannel international ambitions

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Carrefour makes its marketing more effective

The advertising arm of the Carrefour group has consolidated data from disparate sources to focus its ad investment

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Survey: millenials want an omnichannel brand experience

A recent study revealed that 60% of millenials surveyed expect a consistent experience whether online, in-store or on the phone

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SURVEY: UK retail delivers poor Twitter customer service

New research found that email was a more effective customer service channel than social media for top UK retailers

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Pets at Home boosts loyalty programme

The pet care retailer is going digital with its loyalty scheme and integrating its online and in-store experiences

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Boutique hotel booking group uses automated personalisation

Luxury online hotel booking service Mr & Mrs Smith has deployed automated personalisation for trend monitoring

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Survey: consumers prefer brands that communicate principles

Results from a recent brand advertising survey reveal that consumers are more likely to buy from brands that communicate with purpose

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